IPS 2 Conference in Tokyo

On the 10th November I had the opportunity to present my last paper “Intangibles in design of PSS Value proposition” that I have written together with Åsa Ericson (Associate Professor at Luleå Institute of Technology) and Professor Tobias Larsson (from Blekinge Institute of Technology).
The paper has presented current opportunities and challenges when a car manufacturer company decides to shift from producing physical artifacts (in this case, cars) to a total offer (such as a car sharing, when the company is responsible for refilling the fuel, maintenance etcetera) from an intangible value perspective.

Usually cars for car sharing are intended to satisfy one main function (basically, moving the customer from A to B) as cheap as possible. The sphere of intangible values (such as emotions, experience) does not seem to be taken to much into consideration.

Intangible values: traditional car seat vs. massaging seat

What happens if we set a massaging seat in the car for car sharing? If we considered the value that the customer gets as benefits/costs we can see that in today’s cars the value perceived for the customer is higher (the massaging seat gets a 10 in benefits, from 1 to 10, but the regular car costs less so the customer trades offs the lower benefits of the regular seat with the lower costs of it. Yet, if we look at a the car for car sharing, the massaging seat can provide higher customer value, since the cost of the seat is shared between other customer. So, “paradoxically” (since car for car sharing are considered merely to satisfy main functions related to transportation) have instead the possibility to deliver higher intangible values to the customer, even embedding highly luxury features!

The paper has concluded that new methods and tools are needed to designers in order to understand, design and assess products and services from an intangible perspective. We are currently developing a framework at BTH and LTU, which is going to be further improved with the industrial partners (within the automotive industry) in the next months.

Here is the file of the presentation:

IntangiblesInDesignOfPSSValuePropositions-BTH-CIRP-IPS2-Massimo Panarotto


One thought on “IPS 2 Conference in Tokyo

  1. Thanks for sharing your slides. Interesting topic. Got a video of your presentation? I thought I’d share some questions that I started to think about when flicking through your slides.

    How would the support for considering/maximising intangible value differ for the different activities in the design process, in particular between initial concept ideation and optimisation during development? In your slides you mention that you’re focusing on early conceptual phases of PSS development and then talk about assessment – what about supporting ideation? Is it possible?

    How could you consider the different types of user purchasing decision, if indeed you need to? Short-time frame for a decision to be made where the customer believes they have understanding -> intuition-based purchasing choice, whereas longer time horizon and/or feeling of unfamiliar territory reduces the decision maker’s use of intuition (emotions?). Might be something interesting here…

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